Things to Look Out for When Maintaining Your Rental Property

Rental maintenance should be based on the property’s condition and a clear assessment of each issue. Record reports promptly and avoid assigning responsibility before the cause is understood.

Respond to urgent faults

Assess reports affecting safety, security or essential services promptly and use the appropriate repair process. Keep ordinary and urgent contact details available to the tenant, and record action taken.

Investigate blockages and recurring leaks

A blockage may reflect a defect, ageing infrastructure, an external cause or use of the system. Arrange an assessment before deciding who should pay. Keep the report and any evidence supporting a claim.

Address mould at its source

Investigate damp, leaks and ventilation as well as visible growth. Responsibility depends on the cause. A mould report is not authority to remove a tenant from their home; any temporary accommodation, safety response or tenancy termination needs appropriate assessment and a lawful process.

Assess pests without assumptions

Document the location, timing and available evidence of an infestation. Obtain appropriate advice on treatment and causation rather than treating every pest report as proof of poor housekeeping. Coordinate access and record the work.

Use the records at the next review

Compare reports with the property’s starting condition and previous repair history. A clear record helps distinguish recurring defects, normal ageing and damage. It also supports a realistic maintenance plan before the next tenancy.