Small maintenance concerns can become larger problems when tenants do not know how to report them. Give renters a clear contact process and respond to concerns without assuming the cause.
Investigate mould and damp
Mould is not always a simple cleaning problem. Responsibility depends on how it developed, including possible leaks or inadequate ventilation. Record the report, investigate the cause and arrange appropriate work. Do not diagnose a health condition or promise that airing the room will resolve every case.
Check everyday fittings
Ask tenants to report drawers, cupboard doors, taps and appliances that are damaged or difficult to use. A clear description and photograph can help an agent or tradesperson assess the problem. Avoid guessing that a tenant caused a fault just because it arose during the tenancy.
Make communication straightforward
Explain how urgent and ordinary requests are handled and keep the tenant informed of the next step. A short written acknowledgement is more useful than leaving a request unanswered while arrangements are being made.
Review recurring issues
Keep a history of repeated repairs. A recurring problem may need a different investigation rather than the same temporary remedy. Discuss planned work and the maintenance budget with your property manager so requests can be assessed consistently.
Sources and current guidance
Guidance reviewed 3 October 2026. Check the linked official information for your circumstances.
