Ask questions that help assess the proposed tenancy, while respecting privacy and applying consistent lawful criteria.
Establish practical details
Confirm intended occupants, commencement date and rental budget through the application. Explain the lease and any lawful strata requirements clearly. Do not use unrelated personal characteristics or protected grounds to decide who can apply.
Verify with consent
Use relevant identity, affordability and reference evidence, and consider acceptable alternatives where appropriate. Confirm why information is needed and protect it. An employer reference is not permission to seek an applicant’s entire personal history. Follow tenancy-database and credit-check restrictions.
Avoid blanket policies
NSW pet requests follow a prescribed process with a 21-day response period and limited refusal grounds; assistance animals do not require that consent. Applicants cannot be charged for background checks or lease preparation. Screening supports a decision but cannot guarantee conduct or remove tenancy rights.
