A useful property-management interview explains who will do the work, what is included and how you will be kept informed. Choose on evidence and service arrangements rather than years in business alone.
Who is authorised to perform the work?
Check the relevant NSW licence or certificate for the role and the agency’s credentials. Ask who supervises the work and who will be your regular contact. Experience is useful, but does not replace the required authority.
What is included in the agreement?
Review management, leasing and other fees, repair authorisations and termination arrangements. Ask for examples of reports and clarify what needs separate approval. Refer personal tax or legal strategy questions to appropriately qualified advisers.
How is the workload handled?
Ask about the properties managed, support staff and cover during leave. If contractors or external services are used, clarify responsibility and communication. Outsourcing alone does not establish poor service.
How are tenancy issues followed through?
Discuss applicant assessment, rent records, inspections, repairs and dispute escalation. Ask how the team records decisions and notifies you about unresolved matters. Professional management can support these tasks without guaranteeing profits or eliminating disputes.
Sources and current guidance
Guidance reviewed 3 October 2026. Check the linked official information for your circumstances.
