The appointment should give you a clear process for tenancy administration and owner decisions.
Ask about the actual service
Discuss the responsible manager, communication, repairs, inspections, arrears, fees and continuity during absences. Confirm licence details and read the written agreement. Experience should be demonstrated through process and evidence rather than a sweeping competence claim.
Ask about lawful screening
Application assessment must be relevant, fair and privacy-aware. Consumer credit reports are subject to strict access limits, and criminal-history checks are not a routine requirement for every tenancy. Ask how documents and tenancy databases are used and what applicants are told. Screening cannot guarantee future behaviour.
